# Terms and Conditions for Zyppo
**Effective Date:** September 9, 2026
**Last Updated:** September 9, 2026
Welcome to **Zyppo**. These Terms and Conditions ("Terms") form a legally binding agreement between you ("User," "you," or "your") and **Zyppo** ("we," "our," or "us"), governing your access to and use of the Zyppo mobile application, website, and on-demand delivery services (collectively, the "Services").
By creating an account, accessing, or using the Zyppo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the platform.
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## 1. Platform Overview & Nature of Service
Zyppo is an online aggregator and technology platform that connects customers with:
* Third-party restaurants and food outlets ("Restaurant Partners")
* Third-party grocery and retail merchants ("Merchant Partners")
* Independent third-party logistics and delivery service providers ("Delivery Partners")
**Platform Role:** Zyppo acts solely as an intermediary and technology enabler. Zyppo does not manufacture, prepare, sell, or inspect food or grocery items, nor does it directly employ delivery couriers unless explicitly stated. Any contract for the purchase of goods is made directly between you and the respective Merchant or Delivery Partner.
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## 2. Eligibility & Account Registration
* **Age:** You must be at least 18 years of age and legally capable of entering into binding contracts under applicable laws (including the Indian Contract Act, 1872).
* **Account Security:** You are responsible for maintaining the confidentiality of your mobile OTP, passwords, and account credentials. You agree to accept responsibility for all activities that occur under your account.
* **Accuracy of Information:** You agree to provide true, current, and complete details (name, valid phone number, and address) during sign-up and order placement.
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## 3. Food and Grocery Ordering Services
* **Menu & Inventory:** Pricing, descriptions, images, and availability of food or grocery products are determined directly by the respective Merchant Partners. While we encourage accurate listings, Zyppo is not responsible for out-of-stock items or inaccurate merchant descriptions.
* **Food Quality & Allergies:** The preparation, quality, packaging, and safety of food and grocery products are the exclusive responsibility of the Merchant Partner. If you have specific food allergies or dietary restrictions, verify them directly with the Merchant before ordering.
* **Pricing & Taxes:** Prices displayed include applicable Goods and Services Tax (GST) and service fees, unless specified otherwise at checkout.
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## 4. Parcel / Courier Delivery Terms
Zyppo allows users to book on-demand intra-city pick-up and drop-off delivery services ("Parcel Service").
### A. Prohibited Items
You agree **NOT** to use the Parcel Service to deliver, transfer, or handle:
* Illegal drugs, narcotics, or psychotropic substances
* Firearms, weapons, ammunition, or explosives
* Highly flammable, corrosive, toxic, or hazardous chemicals
* High-value cash, precious metals, gems, or bearer instruments
* Stolen property or contraband
* Live animals or biological matter
* Any item whose transport is prohibited under applicable central, state, or local laws
### B. Inspection & Refusal
Delivery Partners reserve the right to inspect packages prior to transit or refuse transport if an item appears prohibited, hazardous, improperly packaged, or exceeds weight and volume limits.
### C. Liability for Parcel Damage/Loss
Zyppo does not insure parcels against loss or accidental transit damage. The sender is solely responsible for ensuring adequate packaging. Zyppo's liability for verified platform-attributable losses is limited strictly to the delivery fee paid for that specific parcel booking.
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## 5. Pricing, Payments, and Billing
* **Payment Methods:** Payments may be processed via UPI, debit/credit cards, net banking, supported digital wallets, or Cash on Delivery (COD), subject to availability.
* **Payment Gateways:** Online transactions are processed securely through RBI-authorized payment aggregators. Zyppo does not store your card PINs or full banking credentials.
* **Dynamic / Surge Delivery Fees:** Delivery charges vary based on distance, order volume, weather conditions, and peak operational hours, which are transparently displayed prior to final order confirmation.
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## 6. Cancellations and Refunds
* **Customer Cancellations:**
* Food and grocery orders cannot be cancelled free of charge once the Merchant Partner has accepted or started preparing your order.
* Parcel bookings cannot be cancelled once the Delivery Partner has arrived at the pick-up location.
* In the event of an untimely cancellation, Zyppo reserves the right to charge a cancellation fee up to the full value of the order.
* **Platform/Merchant Cancellations:** If an order is cancelled by the Merchant or Zyppo due to operational constraints (such as stockout or unavailability of riders), any pre-paid amount will be fully refunded to the original payment source within 5–7 business days.
* **Refund Claims:** Issues regarding missing items, wrong items, or spoiled food must be reported through the App support window within **2 hours** of delivery, accompanied by clear photograph proof.
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## 7. User Code of Conduct
When using the App, you agree not to:
* Harass, threaten, or abuse delivery personnel, merchants, or customer support representatives.
* Interfere with or compromise the security, integrity, or functionality of the App or its underlying servers.
* Place fake, fraudulent, or speculative orders.
* Use location spoofing or modified operating systems to exploit promotions, referral bonuses, or platform services.
Violation of these standards will result in immediate suspension or permanent termination of your account without notice.
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## 8. Intellectual Property Rights
All software, user interfaces, branding, logos, trademarks, and visual designs associated with Zyppo are the exclusive intellectual property of Zyppo. You are granted a limited, non-exclusive, revocable license to access the App solely for personal, non-commercial use.
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## 9. Limitation of Liability & Disclaimers
* **As-Is Platform:** The Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
* **No Transit Guarantee:** While we strive for timely deliveries, Zyppo does not guarantee delivery within estimated time frames (ETA), as transit times are subject to traffic, weather, road conditions, and external force majeure events.
* **Cap on Liability:** To the maximum extent permitted by applicable law, Zyppo's total aggregate liability arising out of or in connection with any transaction shall not exceed the total transaction amount paid by you for that specific order.
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## 10. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of **India**. Any disputes, claims, or controversies arising under or relating to these Terms or the use of Zyppo services shall be subject to the exclusive jurisdiction of the competent courts located in **Kakinada, Andhra Pradesh, India**.
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## 11. Modifications to Terms
We reserve the right to revise or update these Terms at any time to reflect operational, legal, or regulatory updates. Continued use of the platform following the posting of revised Terms constitutes your acceptance of the changes.
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## 12. Contact & Grievance Redressal
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer and support desk are provided below:
* **Company / Brand:** Zyppo
* **Grievance Officer:** Customer Support & Compliance Desk
* **Email:** support@zyppo.online
* **Helpline / Phone:** +91 88853 44472
* **Official Address:**
D.No. 4-4-10, Near Nagampeta,
Peddapuram, Kakinada District,
Andhra Pradesh – 533437, India